FAQS
All our items are made by ourselves here in Northamptonshire.
Do you deliver the log stores and assemble them?
Yes, we deliver the log stores and assemble them - they are not delivered flatpack for you to assemble. All assembly is included in the price and the price you see is the price you pay.
How do I buy and do I need a Paypal account?
To buy any of our products just follow the links. You do not need a Paypal account to buy from us.
Delivery areas?
We are located in Northamptonshire and so we are unfortunately limited to our delivery area. We deliver for free to the area inside the line,
Outside of this area it may still be possible to deliver to you but a delivery fee may be necessary (except for the smaller planters that we can post to you for no extra charge). If in doubt please call.
How should I care for the planters?
The planters are made from pressure treated wood. However they do need caring for and regular maintenance to get the best out of them.
Light from the sun will cause the wood to turn silvery grey. This can't be prevented and may also be what you wish to happen. If you do not wish this to occur then a wood stain or paint needs to be used.
The big enemy of wood is water which can lead to rotting if the wood does not have the opportunity to dry out. Make sure the planters are not left in areas where water congregates. As mentioned, the wood is pressure treated but where the wood is cut it will be bare wood - the pressure treatment only goes millimetres into the wood. It is best to use a wood preservative on the cut ends and or stain/paint as well for added protection. We are happy to do this for you, contact us for a quote.
I can't see the exact colour/size combination I would like. Can you make one for me?
Absolutely no problem at all - simply give us a call. There is no extra charge for making a custom size: all our items are made to order so makes no difference what size you require.
Will you oil, stain or paint my planters?
The planters will need staining to prevent weathering - although you may prefer the weathered look. We are happy to stain for you if required - please call to obtain a quote.
What happens if I am not happy with my items?
We would be surprised! Simply return the items to us and we will reimburse you.
Do you offer any discounts for collection?
Yes if you come and collect your items here in Northamptonshire we can offer a reduced price.